Solutions

We tackle business problems with intelligence. We use cutting-edge tech and cutting-edge thinking to bring brands to life online and direct consumer behaviour.

Omnichannel Commerce

OMNICHANNEL COMMERCE

We help retailers offer the best from online and physical space by integrating all retail touch points and extending a consistent shopping experience. Whether you're taking your first steps into omnichannel commerce or building on existing foundations, you can rely on HDNet.

ALL-ROUND SOLUTIONS FOR OMNICHANNEL RETAIL

Consumers, employees and partners utilize diverse channels to reach their objectives - be it researching product information, completing transactions or collaborating. With all these channels come immense opportunities and tough challenges given that customers order through multiple channels and through multiple locations. We help you meet these challenges by providing you with integrated and scalable technology solutions.

WEB

MOBILE

STORE

SOCIAL

DEVICES

CALL CENTER

COMMERCE

Merchandizing

Personalization

Product Information

Pricing and Promotion

Search Management

Order Management

Order and Reservation

Store Fulfillment

Inventory Management

Real-Time Tracking

Customer Care

Customer Service

Queries and Feedback

Claims and Returns

OPERATIONS

CRM and Marketing

Customer Insights and Segmentation

Loyalty Programs

Campaigns

Supply Chain

Shipping and Delivery

3PL and 4PL Management

Reverse Logistics (Returns)

Warehousing and Storage Management

Finance

Billing and Payments

A/R & A/P

Taxation

Refunds

PREDICTIVE ANALYTICS AND BIG DATA

B2B and B2C Web Portals

Rich online experience for Marketplaces, Auctions, Real Estate, News & Broadcasting, Media & Entertainment, Social Networks & Communities

5
Years

Experience in building complex websites, applications and portals - from compact vertical solutions to sophisticated horizontal and cloud portals.

50+
Professionals

Dedicated web development division focus exclusively on delivering internet business solutions and corporate internet-facing web applications.

Enterprise Extranets and Intranets

EXTENDED ENTERPRISE

For Employees, Customers and Supply Chain Partners

HDNet delivers a complete portal infrastructure that provides people-centric integration of all types of enterprise information helping transform corporate or third party applications, structured and unstructured data, and web content into well-structured re-usable valuable assets.

All-in-one Solutions

We unite all applications, document repositories and data storages into one information system with a permission-based single access point.

Tailored Functionality

We implement both best-practice portal tools and custom modules for effective collaboration of employees, customers and partners that ensure efficient daily operations of all company divisions.

Enterprise Security

We discuss portal security policy at the very first stage of portal development project to prevent internal and external threats and protect valuable and sensitive data.

Open Architecture

We leverage our extensive portal development expertise coupled with deep domain and technology skills to deliver the most open portal architecture to enable easy integration of various solutions and tools.

We help you utilize and monetize information acquired from geographically and functionally dispersed teams across the entire organization to ensure effective and timely analysis, management, and decision-making.

Our approach to portal development and implementation guarantees more efficient utilization of corporate resources regardless of portal deployment point (internal infrastructure or external hosting), leverages IT outsourcing cost-effectiveness and alleviates portal administration efforts.

Data import/export and capturing tools

Business workflow automation

Team workspaces

Document workspaces

Project & task management interfaces

Discussion boards

Blogs, forums & wikis

Mailing and messaging

Enterprise content repository

Content sharing services

Enterprise search

Business intelligence modules

Data connectors

Dashboards and scorecards

COLLABORATION PORTALS

Connect your Employees, Customers and Partners

HDNet creates information environments that improve cooperation between teams, departments and divisions, customers, partners and vendors, by making content available for use at any business process stage.

Team and project workspaces

Task management and issue tracking

Accelerated processing of data acquired from multiple external and internal sources

Collaboration workflows and routine operations automation

Extranet/Internet access for customers and supply chain partners to specific collaboration areas

BUSINESS INTELLIGENCE PORTALS

Single Data Access Point ● Data Visualization ● Decision-making

The HDNet approach to portal development implies organization of a single access point to all enterprise systems. We ensure that your portal:

Provides a unified access point to BI data source

Provides data visualization: dashboards, KPIs, reports, diagrams, etc.

Provides smart metadata management

Ensures secure access and user rights management

EMPLOYEE INTRANETS

Education ● Corporate Culture ● Career Management

Portals developed by HDNet provide a wealth of opportunities for staff management, control and education, creating and maintaining corporate traditions and atmosphere, motivation, imparting business values and quality standards, including:

Dynamic corporate environment setup: audience-targeted news & events publishing, announcements, achievements boards etc.

New employees adaptation support (role-based templates, learning kits, rules and guidelines kits)

Training programs management: webinars, text and multimedia content, knowledge centers

Qualification management: exams, performance ratings, etc.

KNOWLEDGE MANAGEMENT

Best Practices Re-usage ● Self-improvement ● Time Savings

Knowledge management portal provides valuable tools for aggregating and augmenting valuable information (guidelines, rules, research results) in one corporate data center and make it available to all employees.

Shared document editing and collaboration

Data storage repositories with restricted access.

Corporate data classification and segmentation with diverse filtering options

Data mining, full-text indexing and search tools

Document Management

DOCUMENT MANAGEMENT

Since 2008 when our dedicated DMS development division was launched, we delivered valuable solutions to enterprises operating in Oil & Gas, Telecom, Retail, Construction and Healthcare industries.

Building DMS Solutions on World’s Leading Platforms

We deliver tailored solutions matching a particular business context

We are experienced both in electronic document management and solutions that support paper document flow

We work with more than 160 document formats including PDF, Spreadsheets, CAD Drawings, etc.

BUILDING USER-CENTRIC, WORKFLOW-ORIENTED SOLUTIONS

Our primary focus when developing and implementing document management solutions lies in business process automation facilitating operations for specific user roles at every stage of document life cycle. We offer our knowledge and skills in a number of DMS functional areas supplemented by system integration experience.

Capturing

Automation of manual input routines

Scanning, recognition and routing to initial destinations

Assigning initial metadata

Version management

Data quality management

Processing

Workflow design

Workflow history audit

Batch processing & aggregated documents

Version control and workflow history audit

Collaboration tools and workspaces

Storing

Well-structured document storage

Metadata based search

Full text indexing and search

Document life cycle management

Document related task management

Security

Authentication and access control

Digital signatures

Data encryption

Secure transactions

Integration

CRM, BI, Accounting, Inventory Management, Project Management systems

Engineering applications

Reporting

Document flow stats

Metadata based reporting

Aggregated documents

BUSINESS SPECIFIC SOLUTIONS

Engineering

High complexity and industry specifics of engineering documents complicated by extensive collaboration with multiple providers/suppliers requires a strong vertical expertise and solid technology background from a DMS developer. HDNet offers:

Expertise in document management for engineering and construction

Integration with CAD software, CAD documents review and approval

Contractual documentation processing involving engineering documentation

Finance & Accounting

HDNet pays special attention to automating document workflows for accounting and financial audits, and especially to automating data transferring to accounting and finance software units.

Contracting and billing

Document review & cross-checking

Financial reports issuing, scheduling and automation

Cost certification documents capturing and processing

Sales & Marketing

HDNet designs DMS solutions to support everyday activities of your marketing and sales pros and boost their performance through fast request processing, document generation and efficient team work, providing:

Contracting

CRM-oriented document repositories and workspaces

Data exchange with corporate processing systems

Production cycle

DMS solutions delivered by HDNet comprise full-cycle production documentation management and, thus, accelerate workflows throughout all organization levels, supporting Enterprise Resource Planning. HDNet takes care of all production-related documents:

Technological process cards

Engineering documentation

Quality assurance documentation

Business Intelligence

At HDNet, we consider DMS as one of the valuable data sources for BI systems, since document flow reflects relevant business process and contains much of the business data needed for decision making. We offer our technology expertise in:

DMS reporting and visualization modules development and configuration

DMS Integration with BI systems: ETL solutions, data connectors, synchronization, etc.

VALUE-ADDED SERVICING

Free DMS consultation

We offer a free consultation program to help you identify which DMS solution fits your business needs better.

DMS Maintenance & Support

We offer multiple maintenance and support scenarios for your DMS solution to ensure its reliable and secure operation.

DMS Training

We provide training for DMS solutions to ensure smooth system launch and help your business derive maximum revenue from efficient data organization and employee collaboration.

DMS Integration

HDNet delivers integration solutions of DMS with processing and CRM systems, office applications and engineering software.

Customer Relationship Management

CUSTOMER RELATIONSHIP MANAGEMENT

We ensure that your CRM system is designed to support fine-tuned, interactive communication with customers and allows to flexibly adjust your customer policy and marketing strategy to the changing customer needs.

HDNet makes the most valuable CRM features work for your business. We offer:

Custom CRM solutions & modules development

Microsoft Dynamics CRM full cycle implementation

SalesForce CRM integration and custom add-ons development

DECISION-MAKING SUPPORT

Customer profiles: data collection, aggregation, history tracking

Customer segmentation rules automation

Market analysis and trends tracking

Cost-of-sale and resource allocation management

OLAP Techniques implementation

Reporting tools configuration

Dashboards & Scorecards

Planning & Scheduling Tools

Task Management tools

Issue Tracking tools

Know Your Customer

Take Control

Create Competitive Advantage

Outline Activities To Invest In

SALES & MARKETING AUTOMATION

Eliminate inefective routine operations

Make sales process a data source for decision making

Make marketing activities transparent for strategic, operational & financial control

Leads and opportunities management

Product management

Campaign management, results acquisition and assessment

Sales administration

Contract and Order management

Sales cycle & pipeline management

Corporate data flow & Knowledge management

Document management

Collaboration workspaces

CRM system remote and mobile access

CUSTOMER COMMUNICATION AND SERVICING

Inquiry repositories and processing

Request handling automation

Customer Helpdesk automation

Call Centers automation

Alerts & Notifications automation

Customer Access Portal

Integration with customer’s data transfer systems and APIs

Support your account managers and call-center operators with customer-driven guidelines

Schedule and track communication activities

Make customer communication a seamless part of relationship history

CUSTOMER SEGMENTATION AND POLICIES

HDNet deploys CRM features that help you to resolve the most vital segmentation problems.

Accurately define customer segment

Formalize and aggregate financial, legal and historical data related to a customer both from external sources and in-house data storages.

Automate segmentation depending on the data collected and rules applied.

Automate segmentation audits ensuring that new essential data affects transferring a customer to the other segment.

Apply customer policies according to segmentation

Switch routing, guidelines and restrictions within your processing and financial systems.

Automate notifications and alerts for customer-related process participants.

Collect feedback to improve policies & segmentation rules

Track & manage performance

Visualize customer statistics per segment in order to promptly distinguish valuable and low-profit groups

Check and compare related activities efficiency for different customer segments

Efficiently allocate advertising, sales and customer service resources and efforts

THE WAY TO SUCCESS

Deep understanding of the customer's specific business requirements and skillful technical project realization are a passport to success of any CRM development project.

The result is a powerful, cost-effective, scalable and easy-to-use CRM system allowing your employees and customers to benefit from effective organization of business processes and intelligent decision making while bringing the risks of your IT investments to a minimum.

HDNet provides professional assistance at all stages of CRM implementation:

Research and consulting

Development from scratch

Platform customization

Existing solution redesign and extension

Deployment

Integration

User training

Support & Maintenance

Sales Cycle Acceleration

While developing a CRM solution HDNet pays special attention to optimization of existing business processes in order to accelerate all sales stages from lead generating to deal-sealing, giving you full control over the sales process.

Our CRM implementation approach empowers companies to:

Identify gaps and bottlenecks in their sales cycle

Create collaboration areas for sales, marketing, and production divisions

Track sales costs per customer segment and sales channels such as wholesale/retail networks, dealers and resellers, direct and phone sales, etc.

Measurable Marketing

Professionally designed and implemented, the CRM system leverages sales force efforts, allows to re-assess sales territories and re-distribute company’s efforts to the most profitable areas.

CRM knowledge management tools help aggregate and communicate to the personnel the best sales practices and experience. Data-driven customer prioritizing allows planning your market and price strategy more effectively.

Enterprise Resource Planning

ENTERPRISE RESOURCE PLANNING

From financial and human resources management to procurement and order processing, HDNet delivers enterprise resource planning (ERP) systems boosting operational efficiency of your enterprise

OBJECTIVES

HDNet offers ERP modules implementation for companies that look for strengthening their competitive edge with smart technologies and business process engineering.

Integration of multiple disparate functions within the enterprise

Greater efficiency of business processes

Automation of manual processes

Greater visibility for business stakeholders

Ability to meet compliance requirements

Process cost savings

Better connections with customers and suppliers

FULL CYCLE IMPLEMENTATION

Resource planning applications are mission critical to your effective operations and business continuity. To leverage your competitive advantage, you need access to key business information in real time to enable efficient planning throughout your organization. HDNet offers a long-term partnership to develop, customize, implement, and maintain ERP systems while keeping them flexible to add new features when a new business need emerges.

Planning

At this early stage HDNet business analysts, consultants and system architects are fully dedicated to comply project vision, business process understanding, and requirements management.

Building

HDNet secures ERP project success by fully utilizing the strengths in software architecture design, mature project management and proven quality assurance processes.

Running

After the solution is deployed, integrated, and the stabilization phase is accomplished, HDNet provides diligent long-term support and maintenance of the implemented software system.

AREAS

Business Planning

Plan, manage and control your enterprise resources effectively through intelligent analysis and forecasting of demand, available resources and sales opportunities. Create summarizing dashboards of your enterprise key performance indicators (KPIs) for business intelligence to support decision-making.

Procurement

Establish a complete procurement management system; search, create and retain vendor information; track pricing; streamline purchase-order creation; easily manage deliveries and acceptance; ensure quality of all goods purchased.

Production Management

Build and manage production plans as needed, aligning them with demand and available resources; efficiently control production sites, work hours, security issues, and production time.

Finance

Simplify creation, management and control of your balance sheets, cash flow monitoring, accounts management and reconciliation. Produce financial reports on material, labor, production costs and revenues in minutes.

Inventory Management

Set up highly automated inventory management; facilitate and automate most recurring transactions; manage all aspects of delivery and track detailed product information.

Human Resources

Automate typical human resources processes and staff management; streamline management of employee job histories, payrolls, benefits administration, etc.

ENTERPRISE CONTENT MANAGEMENT

Our services help companies simplify the management of enterprise data assets through improved security, process routing, data storage, versioning, and retention.

IMPROVE CONTROL OVER CORPORATE CONTENT

HDNet delivers a complete range of services for enterprise content management (ECM) solutions to help organizations reduce overhead costs of data management and enhance operational efficiency by improved control over their business processes.

Store

Publish

Index & Search

Reuse

Share & Collaborate

CAPABILITY

Our experience allows us to leverage ECM capabilities to help organizations consolidate heterogeneous content from diverse file shares and personal computers into a single centrally managed repository with accurate data categorization. The types of content managed by ECM:

Document Management System

Media asset management

Web content management

HDNet professionally develops and incorporates all these components of an integrated ECM. We take into consideration unique needs of each business and approach ECM as a means to solve them.

Our experience in rolling out diverse content management solutions allows us to identify how information flows influence business, to adjust the solution to the existing processes, save previous investments in IT infrastructure, securely migrate hundreds of gigabytes of data, and cover other vital aspects.

PROCESSES WE AUTOMATE

HDNet aims to deliver content management solutions able to efficiently handle the whole information lifecycle from initial creation to its archiving and disposal and automate all document related business processes.

Capturing

ECM tool for efficient data capturing helps eliminate the burden of manual data entry. To meet your business needs the tools can include both manual data entry and ICR/OCR/OMR data capturing for efficient forms processing.

Sharing and collaboration

ECM enables data streamlining across the enterprise and its distributed offices, incorporates tools for synchronous and asynchronous document reviewing, mark up, annotations, web conferencing etc. to improve collaboration and knowledge sharing.

Storing

ECM tools are responsible for secure data input and storing. ECM aggregates paper documents, e-mails and forms into consistent data libraries.

Indexing and search

Data indexing helps improve searches and efficiently organize data to facilitate finding and retrieving information and its associated contexts by keywords

Processing and management

ECM treats and processes information according to its category characteristics. HDNet customizes ECM solutions to make data management processes compliant with international, industry or company-specific standards.

Publishing

Incorporated web content management capabilities allow enterprises to upload web content with a user-friendly content authoring tool, while the built-in approval process helps ensure that web content is uploaded promptly with no effort.

Reusing and Archiving

You keep all the important documents, drawings, manuals, and other related information easily accessible and protected at the same time. Online and standalone data backup systems, live email backup, business content protection, P2V, V2V migrations and recovery solutions. Online data storage.t

DEVELOPMENT & IMPLEMENTATION

HDNet’s team boasts expert developers and design talents to deliver productive and cost-efficient ECM solutions with all your requirements considered in both architecture and layout. Our services include:

Prototyping and pilot development

ECM environment deployment

ECM Framework Customization and Branding

Document and records management setup

Web Content Management Setup

Business Processes Automation

Internationalization and localization

Custom Development

Deployment & Stabilization

Training

Maintenance & Support

Enterprise Mobility

ENTERPRISE MOBILITY

HDNet helps enterprises execute on ambitious mobility roadmaps by transforming their business ideas into sizable productivity gains and creating new technology-enabled revenue opportunities.

MOBILE-OPTIMIZED ENTERPRISE WORKSPACE

With HDNet, companies empower their field personnel, mobile and travelling employees to be productive and access the resources they need on the mobile device of their choice; connect with mobile customers and enrich business with new services and mobile commerce.

UNIFIED EXPERIENCE

HDNet is proficient in integrating inherently dynamic mobile business processes into enterprise infrastructure. While incorporating improved worker capabilities, we ensure the transition path for users is duly implemented, with no context and content-specific aspects compromised.

ALL-ROUND SECURITY

With every mobile application delivered, we ensure companies keep their data safe from breaches in corporate-owned and BYOD environments. This is achieved due to implementation of proven, industry-leading end-to-end mobile security, identity and access management technologies.

SEAMLESS INTEGRATION

We deliver mobile apps that seamlessly plug into the existing IT infrastructure, including numerous back-end systems and mission-critical technologies, as well as communicate with external applications and services, e.g. cloud services and services from partners or suppliers.

Mobility Roadmap

Enterprise mobile applications are process-specific, often to the extent of business process transformation.
We don’t offer pre-built mobility solutions (through we know how to match them with your enterprise needs), we draw on our deep business analysis expertise, business process and industry knowledge to help companies understand what truly needs to be built, how to deploy it, and what broader technology decisions need to be made.

Mobile App Prototyping

With HDNet, becoming a mobile enterprise is smooth and painless. Our mobile UX prototyping service is aimed at incorporating all stakeholders’ feedback and detecting the most efficient and the least time-consuming way to complete a task.
The functionality prototyping service we offer, while requiring minimum investment and development effort, facilitates requirements validation and accurate development cost estimates and justifies efficiency of the full-scale implementation.

Enterprise Architecture

Our experienced software architects define mobility enabled enterprise architectures that seamlessly integrate mobile clients with your enterprise systems, with mobile middleware layer facilitating most efficient communication between the two.
We carefully consider, among others, aspects like data integration and optimization, application integration and software components reuse, IT environment security and compliance with governance policies.

UI / UX Design

With business logic and system back-end prioritized, the usability of enterprise applications is often overlooked. But attention to mobile UX design is key to HDNet: we keep demonstrating that high business impact, adoption rate and employee usage are inherent to those mobile apps whose user experience exposes simplified workload from the very first interaction.
HDNet delivers branded user experiences that contribute to user adoption and productivity, considering all aspects of broader enterprise IT infrastructure.

Client- & Server-Side

Extension of business processes to mobile goes far beyond implementation of mobile interfaces to core business applications. The former need to communicate intensively with data storages and back-end systems which in turn require essential modification and enhancement with mobile middleware and web services.

Deployment Planning

Mere deployment of mobile technologies won’t automatically yield the anticipated benefits.
HDNet helps enterprises to comprehensively address the mobile transition in a secured environment, along multiple process and technology considerations. We will carefully explore a unique landscape of your enterprise environment to help you truly benefit from mobile technology.

Quality Assurance

Quality assurance and testing processes related to mobile solutions are pretty complex due to the diversity of mobile clients out there. There is an extensive pool of mobile devices at HDNet’s disposal, so we can cover substantial segments of device owners. We perform 360-degree testing of both mobile clients and server systems, ensuring unexcelled quality from interoperability/integration, connectivity, performance, security and compatibility perspectives.

Maintenance and Support

As soon as your mobile application has been delivered and deployed, there is a need to manage and prolong the lifecycle of this efficiency tool. HDNet provides multi-level 24/7 mobile application support and maintenance services, including user training and environment monitoring. Our enhancement and maintenance offers embrace functionality enhancements and application porting to other mobile platforms.

SOLUTIONS

ALL-ROUND MOBILITY ENABLEMENT

Moving B2B, B2C or B2E enterprise processes, be them collaborative operations, consumer transactions or corporate services, to mobile requires a solid grasp of a range of technologies. That’s exactly what enables HDNet to deliver well-designed, well-engineered and well-integrated solutions:

Native Mobile Development: HDNet's mobile app development project teams have delivered over 150 mobile (tablet and smartphone) solutions built on iOS, Android and Windows Phone platforms to enable enterprises arrive at increased worker productivity, faster decision making and better customer service.

Android Development

iPhone\iPad Development

Windows Development
Cross-Platfrom Development: Our HTML5 based and cross-platform solutions enable companies achieve the widest coverage of mobile devices with full performance and no functionality trade-offs, all at reduced development costs.

HTML5

Xamarin

Sencha

Titanium

PHONE GAP
Backend Engineering: Exposing enterprise application capabilities to mobile app consumption is a matter of web services interoperability. HDNet is proficient in “gluing” technologies at both sides of the enterprise-mobile interactions:

SOAP

REST/JSON – the dominant mode of data access and interaction in the mobile app ecosystem

Rest / JSON

SOAP Web Services – the cornerstone of service-oriented architecture (SOA) widely adopted in enterprise context